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#1 14.May.18 16:47:39

nola
Member

Restaurant card declined dilemma

We went to Nandos with a £25 gift card, which was declined so we forked out £25 instead (didn't think quick enough should have transferred to Clayton Green).
I've rung the gift card customer services, who confirm the card is active and suggested that the till operator must have processed it wrong.

So what to do?
If we go back to Nandos and order again and the card fails again, we're back to square one.  And I certainly don't want to spend that again at Nandos.  But if we leave it, we've been ripped off for £25.

I'd really like my £25 back.   I wonder whose responsibility it is - Nandos or the restaurant card company?


Really called Janet (and still confused)

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#2 14.May.18 17:36:47

LittleRach
Member

Re: Restaurant card declined dilemma

Is there a number on the back that you can call?


Though we cannot make our sun stand still, yet we will make him run.

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#3 14.May.18 17:59:26

Tabbycat
Member

Re: Restaurant card declined dilemma

I would be really annoyed about that if it were me and I'd definitely not want to return to Nando's. Do as Cracker says and call them to see if they can reimurse you for the card.


Once you've read a dictionary everything else is just a remix

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#4 14.May.18 18:29:26

China Girl
Member

Re: Restaurant card declined dilemma

How annoyingly frustrating Nola.  Could you not go in and ask them to check the credit on the card before you spend any money?  I am sure their till should be able to do that.

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#5 14.May.18 19:05:21

nola
Member

Re: Restaurant card declined dilemma

Yes Rach I rang the number on the card and they confirm it's active.  I couldn't find the decline receipt when I rang but I've got it now so will ring again tomorrow.
Somebody owes us £25 but not sure who.
Dog. Bone.


Really called Janet (and still confused)

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#6 15.May.18 07:32:26

ridge walker
Member

Re: Restaurant card declined dilemma

Nandos on the elk is surprising good compared to the Clayton Green and Chadderton Arms, this will be a franchise  with seperate rules but even so must be an error by its management,  The cost of meals are higher but the service is of a high standard and not the same as say the food hall in the Trafford Centre, this may be a clue to who owns the business under the Nandos umbrella, such a shame to now find another branch that will accept the voucher and discover its not so nice as the one at the Elk, whoever gave it to you must have enjoyed their visit so where was that, i think the one in Ashton is also very nice near the cinema, in fact many of the restaurants are like Frankie & Bennies etc, has the same presentation even at Sandbrook.

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#7 23.May.18 19:08:54

nola
Member

Re: Restaurant card declined dilemma

Next instalment of the declined card.
Restaurant Choice replied to an email to say it is definitely the responsibility of the restaurant and that they provided full training in processing the cards.
No reply from an email to Nandos CEO
So I went back to Nandos restaurant, which fortunately was at the Elk Mill (we had toyed with going to Lowry Outlet, glad we didn't)

The manager tried the card with 50p and it worked!
She then pointed out that the number on the decline receipt wasn't the same as the number as on the Restaurant card and on the new receipt today, so it must be a different card!
But it was the same gift card, the only gift card we have! And bizarrel,y the number did match a number at the bottom of the gift card.
She offered vouchers for Nandos, but I said no, this is weird and needs sorting out, I'll hold out for a refund.  It's not right that a Christmas present should cost me £25.
So she rang Restaurant Choice customer services.
It turns out that the card had been declined because it had been swiped on the wrong side!!
So she gave me the refund but there was no sorry for your inconvenience having to make telephone calls, sorry for time and petrol driving back to Nandos.  No thank you for flagging up an area that needs staff re-training.


Really called Janet (and still confused)

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#8 23.May.18 20:12:12

Milly Savage
Member

Re: Restaurant card declined dilemma

Typical customer service these days.

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#9 23.May.18 20:45:36

LittleRach
Member

Re: Restaurant card declined dilemma

Glad it got sorted in the end, but sounds like it could have been a lot better


Though we cannot make our sun stand still, yet we will make him run.

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#10 23.May.18 21:31:52

Tabbycat
Member

Re: Restaurant card declined dilemma

Terrible customer service, Nola. They should be thanking their lucky stars you are so nice. Many folk would be onto the press or Facebook with that sad


Once you've read a dictionary everything else is just a remix

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#11 23.May.18 23:28:44

nola
Member

Re: Restaurant card declined dilemma

I did put it on tripavisor, no rant just the facts.


Really called Janet (and still confused)

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#12 24.May.18 07:18:30

Philpot
Banned

Re: Restaurant card declined dilemma

In future ask you friend to give you £25 in cash rather than gift cards

Far less hassle

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#13 24.May.18 08:32:41

Barleycorn
Member

Re: Restaurant card declined dilemma

nola wrote:

Next instalment of the declined card.
Restaurant Choice replied to an email to say it is definitely the responsibility of the restaurant and that they provided full training in processing the cards.
No reply from an email to Nandos CEO
So I went back to Nandos restaurant, which fortunately was at the Elk Mill (we had toyed with going to Lowry Outlet, glad we didn't)

The manager tried the card with 50p and it worked!
She then pointed out that the number on the decline receipt wasn't the same as the number as on the Restaurant card and on the new receipt today, so it must be a different card!
But it was the same gift card, the only gift card we have! And bizarrel,y the number did match a number at the bottom of the gift card.
She offered vouchers for Nandos, but I said no, this is weird and needs sorting out, I'll hold out for a refund.  It's not right that a Christmas present should cost me £25.
So she rang Restaurant Choice customer services.
It turns out that the card had been declined because it had been swiped on the wrong side!!
So she gave me the refund but there was no sorry for your inconvenience having to make telephone calls, sorry for time and petrol driving back to Nandos.  No thank you for flagging up an area that needs staff re-training.



I would apply some of the free market economics firms love...   Don't go back.

On your behalf, I will avoid them - only been a couple of times as part of social groups, struck me then as overpriced, scrawny chickens served in a Mc-Portugal, faux-food style, served alongside sub par US fast food.

In other words - a bit rubbish.

Like so many high street vendors, they train staff to the barest minimum, pay the barest minimum (happy for the govt to subsidise their staff through means tested welfare) and its all about the quarterly rent, management targets & bonuses,  and the annual shareholder return - nothing else matter to HQ. 

This is not political point scoring, btw - no sides mentioned, no party allegiance relevant to this problem, which blights everywhere, inc our bit of North Manchester - it is just a sad fact of life, and relevant to Nola's experience.

Last edited by Barleycorn (24.May.18 08:33:36)


I went through ALL your posts, found nothing,

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#14 24.May.18 09:22:31

Philpot
Banned

Re: Restaurant card declined dilemma

Barleycorn wrote:
nola wrote:

Next instalment of the declined card.
Restaurant Choice replied to an email to say it is definitely the responsibility of the restaurant and that they provided full training in processing the cards.
No reply from an email to Nandos CEO
So I went back to Nandos restaurant, which fortunately was at the Elk Mill (we had toyed with going to Lowry Outlet, glad we didn't)

The manager tried the card with 50p and it worked!
She then pointed out that the number on the decline receipt wasn't the same as the number as on the Restaurant card and on the new receipt today, so it must be a different card!
But it was the same gift card, the only gift card we have! And bizarrel,y the number did match a number at the bottom of the gift card.
She offered vouchers for Nandos, but I said no, this is weird and needs sorting out, I'll hold out for a refund.  It's not right that a Christmas present should cost me £25.
So she rang Restaurant Choice customer services.
It turns out that the card had been declined because it had been swiped on the wrong side!!
So she gave me the refund but there was no sorry for your inconvenience having to make telephone calls, sorry for time and petrol driving back to Nandos.  No thank you for flagging up an area that needs staff re-training.



I would apply some of the free market economics firms love...   Don't go back.

On your behalf, I will avoid them - only been a couple of times as part of social groups, struck me then as overpriced, scrawny chickens served in a Mc-Portugal, faux-food style, served alongside sub par US fast food.

In other words - a bit rubbish.

Like so many high street vendors, they train staff to the barest minimum, pay the barest minimum (happy for the govt to subsidise their staff through means tested welfare) and its all about the quarterly rent, management targets & bonuses,  and the annual shareholder return - nothing else matter to HQ. 

This is not political point scoring, btw - no sides mentioned, no party allegiance relevant to this problem, which blights everywhere, inc our bit of North Manchester - it is just a sad fact of life, and relevant to Nola's experience.

So where do you (and your social group) go for a meal out Barleycorn?

Please tell us where is not a bit rubbish

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#15 24.May.18 13:31:57

Woody
Member

Re: Restaurant card declined dilemma

Barleycorn wrote:
nola wrote:

Next instalment of the declined card.
Restaurant Choice replied to an email to say it is definitely the responsibility of the restaurant and that they provided full training in processing the cards.
No reply from an email to Nandos CEO
So I went back to Nandos restaurant, which fortunately was at the Elk Mill (we had toyed with going to Lowry Outlet, glad we didn't)

The manager tried the card with 50p and it worked!
She then pointed out that the number on the decline receipt wasn't the same as the number as on the Restaurant card and on the new receipt today, so it must be a different card!
But it was the same gift card, the only gift card we have! And bizarrel,y the number did match a number at the bottom of the gift card.
She offered vouchers for Nandos, but I said no, this is weird and needs sorting out, I'll hold out for a refund.  It's not right that a Christmas present should cost me £25.
So she rang Restaurant Choice customer services.
It turns out that the card had been declined because it had been swiped on the wrong side!!
So she gave me the refund but there was no sorry for your inconvenience having to make telephone calls, sorry for time and petrol driving back to Nandos.  No thank you for flagging up an area that needs staff re-training.



I would apply some of the free market economics firms love...   Don't go back.

On your behalf, I will avoid them - only been a couple of times as part of social groups, struck me then as overpriced, scrawny chickens served in a Mc-Portugal, faux-food style, served alongside sub par US fast food.

In other words - a bit rubbish.

Like so many high street vendors, they train staff to the barest minimum, pay the barest minimum (happy for the govt to subsidise their staff through means tested welfare) and its all about the quarterly rent, management targets & bonuses,  and the annual shareholder return - nothing else matter to HQ. 

This is not political point scoring, btw - no sides mentioned, no party allegiance relevant to this problem, which blights everywhere, inc our bit of North Manchester - it is just a sad fact of life, and relevant to Nola's experience.




Most like Kentucky Fried Chicken, and Subway, Are franchised and standards can vary from site to site,


I would if I could but I can't,

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#16 26.May.18 21:43:29

nola
Member

Re: Restaurant card declined dilemma

Haha!  I really am like a dog with a bone!   I've found Nando's postal complaints address and sent them the saga, suggesting a full and humble apology.  smile


Really called Janet (and still confused)

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#17 26.May.18 21:50:12

Tabbycat
Member

Re: Restaurant card declined dilemma

Let us know how you go on smile


Once you've read a dictionary everything else is just a remix

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#18 26.May.18 21:53:09

nola
Member

Re: Restaurant card declined dilemma

Sure will Tabby  smile


Really called Janet (and still confused)

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#19 27.May.18 19:48:39

LittleRach
Member

Re: Restaurant card declined dilemma

Go for it!


Though we cannot make our sun stand still, yet we will make him run.

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#20 27.May.18 21:08:09

crackerbarrel
Member

Re: Restaurant card declined dilemma

tummenupp


Happiness is a journey, not a destination.

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#21 29.May.18 15:59:51

Barleycorn
Member

Re: Restaurant card declined dilemma

Philpot wrote:
Barleycorn wrote:
nola wrote:

Next instalment of the declined card.
Restaurant Choice replied to an email to say it is definitely the responsibility of the restaurant and that they provided full training in processing the cards.
No reply from an email to Nandos CEO
So I went back to Nandos restaurant, which fortunately was at the Elk Mill (we had toyed with going to Lowry Outlet, glad we didn't)

The manager tried the card with 50p and it worked!
She then pointed out that the number on the decline receipt wasn't the same as the number as on the Restaurant card and on the new receipt today, so it must be a different card!
But it was the same gift card, the only gift card we have! And bizarrel,y the number did match a number at the bottom of the gift card.
She offered vouchers for Nandos, but I said no, this is weird and needs sorting out, I'll hold out for a refund.  It's not right that a Christmas present should cost me £25.
So she rang Restaurant Choice customer services.
It turns out that the card had been declined because it had been swiped on the wrong side!!
So she gave me the refund but there was no sorry for your inconvenience having to make telephone calls, sorry for time and petrol driving back to Nandos.  No thank you for flagging up an area that needs staff re-training.




I would apply some of the free market economics firms love...   Don't go back.

On your behalf, I will avoid them - only been a couple of times as part of social groups, struck me then as overpriced, scrawny chickens served in a Mc-Portugal, faux-food style, served alongside sub par US fast food.

In other words - a bit rubbish.

Like so many high street vendors, they train staff to the barest minimum, pay the barest minimum (happy for the govt to subsidise their staff through means tested welfare) and its all about the quarterly rent, management targets & bonuses,  and the annual shareholder return - nothing else matter to HQ. 

This is not political point scoring, btw - no sides mentioned, no party allegiance relevant to this problem, which blights everywhere, inc our bit of North Manchester - it is just a sad fact of life, and relevant to Nola's experience.

So where do you (and your social group) go for a meal out Barleycorn?

Please tell us where is not a bit rubbish

OK - although like most things, it is a personal preference isn't it?   

We usually check out Manchester Confidential - or eat at or near the gig ( which tends to be 80% of our socialising, tbh).

Local venues we use often have decent food offerings ( eg,  Bury Met, Band on the Wall, Deaf Institute) and are also alongside good restaurants.  For Gullivers/Castle/Soup Kitchen gigs around the NQ, we like TNQ in particular.

Local pubs are an option too - Lees pubs do good grub, as a rule) and everyone like a curry...

Chain places not really our thing - although quite like Cote Brasserie for lunch, and 'spoons is a dependable option, if you can overlook the brexit-y witterings of the owner  - and if you are going to the Lowry, a trip to Cafe Rouge = free parking.

Last edited by Barleycorn (29.May.18 16:02:34)


I went through ALL your posts, found nothing,

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#22 29.May.18 17:04:41

Tabbycat
Member

Re: Restaurant card declined dilemma

Does anyone know if the Salt Cellar  is still there? I used to go in there with  my Mum a good few years ago.


Once you've read a dictionary everything else is just a remix

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#23 31.May.18 12:47:40

nola
Member

Re: Restaurant card declined dilemma

Tabbycat wrote:

Does anyone know if the Salt Cellar  is still there? I used to go in there with  my Mum a good few years ago.

Yes  smile


Really called Janet (and still confused)

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#24 31.May.18 12:51:26

Tabbycat
Member

Re: Restaurant card declined dilemma

nola wrote:
Tabbycat wrote:

Does anyone know if the Salt Cellar  is still there? I used to go in there with  my Mum a good few years ago.

Yes  smile

I must go in one of these days, itwas always lovely.


Once you've read a dictionary everything else is just a remix

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#25 22.Jun.18 16:22:47

nola
Member

Re: Restaurant card declined dilemma

At last I got a lovely letter of apology and a goody bag, plus a promise to flag up the error.
EB7_E4_F1_E-_B016-460_A-9_E1_D-2_FC38_A94_E10_C.jpg


Really called Janet (and still confused)

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#26 22.Jun.18 16:44:53

Erin
Member

Re: Restaurant card declined dilemma

Well done Nola, your persistence paid off. tummenupp

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#27 22.Jun.18 17:10:24

Tabbycat
Member

Re: Restaurant card declined dilemma

Hooray! smile


Once you've read a dictionary everything else is just a remix

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#28 22.Jun.18 17:21:08

crackerbarrel
Member

Re: Restaurant card declined dilemma

Excellent!  tummenupp


Happiness is a journey, not a destination.

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#29 22.Jun.18 17:23:31

China Girl
Member

Re: Restaurant card declined dilemma

Result!!!   tummenupp

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#30 22.Jun.18 18:27:34

LittleRach
Member

Re: Restaurant card declined dilemma

Yay!!


Though we cannot make our sun stand still, yet we will make him run.

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#31 23.Jun.18 15:59:41

Barleycorn
Member

Re: Restaurant card declined dilemma

Good work...

Will you go back though ?


I went through ALL your posts, found nothing,

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#32 23.Jun.18 16:54:53

nola
Member

Re: Restaurant card declined dilemma

Barleycorn wrote:

Good work...

Will you go back though ?

Maybe if I get a gift card and I will make sure they put it in the right way up!
It's too pricey for me


Really called Janet (and still confused)

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